Refund policy
Refund and Return Policy
Returns
We accept returns on unopened, unused items in original packaging within 30 days of delivery. If you need to make a return, we’re here to support you every step of the way. To begin a return, please contact us within 30 days of delivery to request a return shipping label.
How to Request a Return
- Contact us to start a return request.
- Fill out the Return form request.
- We will email your return shipping label within 24–48 hours of your request. Customers are responsible for the cost of return shipping.
Ship Your Item Back
Pack your unopened item securely in a box or mailer and ship it using the return label we provide.
Refund Processing
Once your return arrives at our warehouse and passes inspection (it typically takes 1-2 weeks for returns to arrive), we will initiate your refund within 1–2 business days. Refunds are issued to your original method of payment. Please allow up to 10 business days for your bank or payment provider to post the refund.
Important Notes
- Returns must be shipped using the label provided by Froya. Items sent to any other address cannot be refunded or reshipped.
- Returned products must be unopened, unused, and completely intact.
- Returns requested after 30 days from delivery are not eligible for a refund.
- 1st order only eligible for return.
- Froya is not responsible for duplicate orders placed by the customer.
Undelivered or Refused Packages
If your package is returned to us as undelivered, you may choose:
- A full refund for the products, or
- A free reshipment of your order.
Refused Packages
We strongly recommend accepting the package and contacting us immediately so we can assist you properly.
- If a package is refused without visible damage, we can refund the product cost once it arrives back at our warehouse.
- If the package is visibly damaged, you will not be charged for return shipping or processing. You may choose a full refund (including shipping costs) or a free replacement.
- If you discover damaged or defective items after opening, we will provide a free return label and issue a refund or replacement once the item is returned.
Please Note: Refused packages can sometimes be lost in transit. If a refused shipment does not arrive back at our warehouse, we cannot issue a refund. Using a return label generated by us is the only way to guarantee safe processing of your return.
Other Customer Policies
60-Day Money-Back Satisfaction Guarantee
We stand fully behind the quality of every Froya product. To ensure you feel confident in your first subscription order, we offer a risk-free Satisfaction Guarantee designed to give you ample time to experience real results. If you use our products daily for 60 days and don't see results, contact us for a full refund. You may request a full refund for one (1) opened product or system.
To Qualify:
- You must use the product for at least 60 consecutive days to allow sufficient time for results.
- Your claim must be submitted within 90 days of your delivery date.
- The Satisfaction Guarantee applies only to your first subscription order. One-time purchases are not eligible.
In Case of Allergies
If you experience an allergic reaction, please discontinue use immediately and contact our support team. To process an allergy-related refund, we require before and after photos clearly showing the reaction. This policy applies exclusively to orders placed on froyaorganicsskincare.com and may be updated at any time without notice.
Contact Us
For any refund, return, or policy inquiries, please contact us.